Reservations Supervisor
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Reservations Supervisor

Sofitel Dubai Downtown



Reservations Supervisor

Cosa comprende il lavoro

Reservations Supervisor

Attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.

Recognize potential clients and to transmit information to the Sales Department.

Maintain a good commercial relationship with all the bookers: guests/companies/agencies.

Manage and enter all group requests and blocks into the Opera PMS and co-ordinate with Sales and Revenue manager with regards to status change and wash of group blocks.

Promote the Accor loyalty programs and the hotel promotions.

Respect the privacy of the guests and the confidentiality of the information.

Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

Report all guest comments or complaints.

Call the manager for advice in serious cases or if an approval is required.
  • "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
  • Dipartimento: Prenotazioni

Su di te

Minimum 3 years experience in Hotel or Resort, as Reservations Agent.
Luxury hotel or resort background preferred.
Ability to work cohesively and collectively as part of a team
Fluent in English (French & Arabic will be an advantage)
  • Lingua richiesta: Inglese. Arabo e Francese sono un plus


With its enviable location, the hotel is conveniently connected to the Dubai Mall via an air-conditioned skywalk, just one metro stop away from Dubai International Financial Center and three stops from the Dubai World Trade Center.

Its 31 floors of artfully designed rooms and suites, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline.
Sofitel Dubai Downtown sets a new standard for urban sophistication and refined luxury with a Magnifique commitment to service and French elegance.
As Dubai continues to add new towers to its roster of impressive architecture, a new mixed use complex is being built adjacent to our hotel. Hence, our guests might experience disruption to their Burj Khalifa view from some of our rooms and suites.

Vedi profilo

Reservations Supervisor

Dubai, Emirati Arabi Uniti

A tempo completo, A tempo indeterminato

Data di inizio:Il prima possibile

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