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Soho House
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Global CRM Executive
Cosa comprende il lavoro
The Role…
We are seeking a highly motivated and detail-oriented CRM Executive to join our Global Marketing team. The CRM Executive will play a critical role in the execution of email and push notification campaigns to our global audiences. They will also be responsible for creating custom email modules and campaigns leveraging HTML and CSS, enhancing the overall member experience and engagement. The ideal candidate will have a strong ability to manage their own workflow, prioritize tasks efficiently, and deliver high-quality campaigns within tight deadlines.
Main Duties…
- Campaign execution : Build, schedule, and deploy daily email and push notification campaigns to segmented audiences using Salesforce Marketing Cloud, ensuring timely and accurate delivery
- Segmentation and personalization : Collaborate with Marketing, Membership and Digital teams to identify target audiences, segment lists, and implement personalized messaging strategies to maximize engagement and conversion rates
- HTML and CSS development : Leverage your proficiency in HTML and CSS to code and test custom email modules, templates and campaigns that align with brand guidelines and our email design system
- Quality assurance : Conduct thorough testing and troubleshooting of campaigns across various devices and platforms to ensure content is pixel-perfect and is optimized for rendering and functionality
- Analytics and reporting : Monitor and analyse campaign performance metrics, providing insights and recommendations to optimize future campaigns and drive continuous improvement
- Workflow management : Independently manage your workflow, prioritize tasks, and handle a high volume of campaigns simultaneously while maintaining a keen attention to detail and accuracy
Requirements / Qualifications...
- Bachelor's degree in Marketing, Business, or a related field
- 2+ years experience in CRM marketing, including email, push notifications, lifecycle management
- Proficiency in Salesforce Marketing Cloud, including Journey Builder and dynamic content creation
- Strong HTML and CSS skills
- Excellent organizational skills and ability to manage multiple projects simultaneously
- Detail-oriented with a high level of accuracy in campaign execution
- Analytical mindset with the ability to interpret data and derive actionable insights
- Strong communication skills and ability to collaborate effectively with cross-functional teams
- Experience in A/B testing and optimizing campaigns for performance improvement
- Knowledge of email and push notification best practices, trends, and regulations
- Periodic ‘on call’ weekends will be required
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho Friends Membership
- Enhanced Pension Scheme
- Enhanced Family Leave
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Dipartimento: Marketing Commerciale
L'azienda
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
