Duty Manager

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations. We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing lounge along with the Mayfair Lounge & Grill, providing a fine dining experience. 

Reporting to the Front Office Manager, our Duty Managers are responsible for the smooth and effective running of the whole hotel. 

This role is crucial to:

• Taking responsibility for the smooth running of the hotel in the absence of Senior Management by ensuring a high level of service, comfort and security is provided for our guests, staff and the hotel overall
• Being conversant with all crisis management procedures and carry out any emergency procedures when and where necessary
• Ensuring that the highest standards of guest services are consistently delivered at Reception and Switchboard through quality leadership and robust team management
• Being an ambassador for the Hotel and role model representing our values at all times by ensuring they are executed and maintained

For a Duty Manager, we are seeking a self-motivated, highly responsible and professional team player with a passion for service excellence. Ideally you have:

• A fully flexible rotating roster throughout the week
• Previous experience in supervising the Front Desk area and team
• Excellent customer service, communication and problem-solving skills
• Advanced experience of property management systems is desirable

For the successful Duty Manager candidate, we offer: