Executive Housekeeper

Our client is a historic Italian company that has been operating for over thirty years in Facility Management services, both in the public and private sectors, characterized by very high quality standards.

For the Hotellerie d Business Unit, specialized on facilities in the luxury segment, we are looking for a:

EXECUTIVE HOUSEKEEPER in MILAN (Italy)

The resource, reporting directly to the OPERATIONAL RESPONSIBLE of the HOTELLERIE BU, will have to ensure the optimal performance and organization of housekeeping activities in the assigned hotel structure, through the coordination and supervision of the team. Having direct contact with the referents within the facilities, will know how to monitor customer satisfaction propose targeted proposals for the expansion of services offered.

Among other activities, he/she will be responsible for:
1. Manage and coordinate a work team of about 110 people (Supervisors, maids and porters) and overall all room cleaning and portering services;
2. Manage and set up shifts;
3. Analyze the productivity of the activity, calculating its needs and optimizing its output; -
4. Ensure that services are delivered in accordance with standards, with maximum quality and within agreed timeframes;
5. Manage and resolve any critical issues;
6. Liaise with the Hotel's contact persons;

Minimum Requirements:

Previous experience in a housekeeper role, gained in settings with excellent service levels;
Positive, results-oriented and customer satisfaction attitude; Mentoring skills;
Good knowledge of office package and email management;
Analytical skills;
Organizational skills;
Management of a Team;
Problem solving skills and resilience to stressful situations;
Ability to relate to stakeholders of different levels, have a strong goal orientation while maintaining a proper balance between flexibility and firmness.
Good knowledge of English and Italian.