At Home German speaking Customer Representative
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At Home German speaking Customer Representative

Webhelp

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At Home German speaking Customer Representative

Cosa comprende il lavoro





Customer Representative 

Main tasks 

  • Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands 
  • Log call details onto call management systems and provide response and resolution within SLA  
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers 
  • Escalate potential service issues initially with Mentor 
  • To follow all the processes and procedures of the project 
  • Ensure contractual SLA is maintained 
  • Provide cover for other Agents in their absence, either within the same team or across teams 
  • Liaise with Supervisors/ Mentors on specific projects where requested 
  • To understand and comply with administrative duties including holiday, sickness and overtime  
  • To attend regular Team Meetings 
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction 


Webhelp will offer you:

- Full-time (39 hours/week) and long-term contract from day one.
- Schedule: Monday to Friday from 9:00 to 18:00
- Salary: 21 600,00 Euros gross/year + up to 2400 Euros gross/year in bonus.
- Internal Development Program.
- Opportunity to join an international team.
- Start date: Immediate.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Requirements 

  • Fluent English plus the language required for the market at a native level 
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus 
  • Good disposition to work in a customer service environment 
  • Customer care skills – ability to listen to and understand the customers’ need 
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution 


***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee
RRQ22-007677-1-GERMANY

Chiusa

At Home German speaking Customer Representative

Málaga, Spagna

A tempo completo, A tempo indeterminato

Data di inizio:

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