Real Time Analyst
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Real Time Analyst

Webhelp

Pubblicata

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Real Time Analyst

Cosa comprende il lavoro






Why join us   

Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your business skills? Then join our team! You will grow with us in a global company that puts its people at the heart.  

We are bringing a Real Time Analyst on board to support us maintaining our business quality standards and achieving high-level production performance.

Your mission at Webhelp                                                 

As a Real-Time Analyst, you will be the responsible for activity levels of the project and performance data on real time. The right person for this role should be enthusiastic and responsible for creating reports of data analysis and assist in optimizing the operating model. If you are someone that enjoy delivering world-class customer service, then this is your opportunity.

What you will be doing at Webhelp   

As a Real-Time Analyst, you will:

  • Generate and deliver real time reports to Operations Management Team
  • Provide insights and support in the creation of Weekly, Monthly and Quarterly Business Reviews
  • Provide performance analysis to ensure accurate, timely reporting to support business decisions
  • Proactively identify trends or operational risks based on data analysis and insights
  • Escalate issues, providing all the relevant information, when required and strive to resolve issues in a timely manner.


What we are looking for   

  • Native or Proficient in English (C1/C2)
  • Previous experience in management a team (CC is a plus)
  • 1/2 years’ experience on similar position
  • Ability to adapt to a fast-paced industry
  • Strong analytics skills
  • Excellent guidance & coaching skills


You appreciate our values of  recognition,  integrity,  unity,  commitment,  and you are eager to create the  "wow"  too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.   

Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.  

What we offer   

  • Competitive base salary according to experience
  • Meal allowance paid in voucher card (7,23€ net per working day)
  • Performance-based bonus
  • Private Health Insurance with a dental care plan
  • Hybrid Work Model Culture
  • Continuous development and career growth opportunities on a local and global level
  • Relocation package: shared accommodation and flight reimbursement


Note:  *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.  

Who we are   

Webhelp  is a French multinational BPO company that is making business more human for the world’s most exciting brands.   

By  choosing Webhelp,  you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.  

Join us at  Webhelp Portugal  and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.  

If this sounds like you, join us in Lisbon!   

Webhelp Portugal is an equal opportunity employer.   

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.  

Chiusa

Real Time Analyst

Lisbon, Portogallo

A tempo completo, A tempo indeterminato

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