Cosa comprende il lavoro
You are probably the most important person in our Welkin and Meraki locations. The reason is you welcome our guests and visitors in a welcoming, smiling manner as you may expect in a Five-star Hotel. A meeting with you is refreshing in kindness, hospitality and helpfulness.
This is, and nothing less, what we – and you - stand for.
As the key part of a Welkin and Meraki Hospitality and welcoming team, you are responsible for providing a 5-star service to our guests and visitors. Ensuring their experience visiting our building is a lasting one. Next to the welcoming area in our location we also service our guests with barista made coffee, tea or water, the best there is, because that is what and how we do things.
In the day to day management of our location, you have a substantial role in managing meeting room bookings, secretarial services, and much more, in short, making sure the demands of our guests and visitors are rapidly and accurately met. Making your team performance visible and supervise in a cooperative way.
We expect that you will deliver a high-quality service to our guests with a smile and that your voice is a colourful one on the phone. Make people smile because you made their day.
As you are a key person in our Welcoming and Hospitality team, you will work together with your team of hosts and a sales manager. Important that you provide support to the sales manager and as an operations manager you are running the Welkin and Meraki location on a day-tot-day basis, delivering these highest standards of customer service and achievement of budgeted targets.
You as an operations manager (OM) is responsible is in addition to managing the reception also responsible for client retention in the location and the increase of the guest service income. You are accountable for delivering an effective and efficient location of Welkin and Meraki in line with guidelines provided in the Welkin and Meraki standards and policies. You are responsible for overseeing and executing all guest administrative and technical services, ensuring rapid response and high satisfaction level. Furthermore, you are in charge of management, guidance, motivation and training of the hosts of the location. You will report to an Operation Director (EMEA).